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Find Answers to All Questions


Making your academic writing order, you’ll certainly have some questions, and it’s quite natural. Feel free to ask our operators and staff – they will be glad to assist. The online chat is available 24/7.

Nevertheless, here below you can find the list of most frequently asked questions. We hope it would probably save a little bit of your time and make our cooperation more comfortable.




Ordering process


What exactly does do?

We write, we rewrite, and we edit, or proofread any academic or business paper. is the professional writing company which provides qualified support for students and people in need of performing certain academic assignments.

Is your service confidential?

Yes, certainly. We guarantee full protection of your personal data and its non-disclosure to the third parties. No one will ever know that you used our service.

How does it work?

The process is very simple. When you are ready to make an order – press the “Order Button” (it is situated on any page of the website) and complete each step of the order form. It is very important to formulate clearly as possible all your requirements and indicated details. This will avoid further misunderstandings between you and your personal writer. Also, you will be able to upload some additional instructions, while completing the order form (pdf files, photocopies, etc.). Moreover, placing your order here, you may get acquainted with our writers’ credentials to choose a specific expert from the list provided. If you are at first time here and don’t know whom to give advantage, we will assess your work and assign it to an expert in your particular subject field. After this you will be redirected to the payment page. Using your credit/debit card or PayPal account you are able to make payment. As soon as we receive the payment – the work begins and you can monitor its process using customer’s dashboard.

What If I am not satisfied with my writer’s work?

If for any reason you stayed dissatisfied with your received work quality, you are entitled to request free revision during next 10 business days after the work was delivered. Your writer will adjust everything according to your comments.

Can I Get a Discount for My Order?

Our pricing policy allows all new comers to receive appreciable discounts, as well as all regular customers also enjoy special privileges. Moreover, we provide notable discounts for large orders. Here you may find out more information on this issue: Pricing Policy.

What if my paper was delivered late?

Considering the number of our writers and their skills level (more than 400 working online and about 5k in the freelance database) this possibility is almost excluded. That’s why we can definitely guarantee the timely delivery. The only exception could be some unpredictable and unavoidable incident with a writer (hope this will never happen). In these rare cases, every customer is entitled to get back refund following our Money Back Policy.

Do you have a Money-Back Guarantee?

Yes, we do. provides Money-Back Guarantee. This policy fairly resolves any disputed and questionable case and violations from our side. It can be divided into two parts: Before approving your order and after. To find out more information on this issue please feel free to contact our online operators. Or visit: Money Back Guarantee

Can I talk to my personal writer?

In most cases, the communication between customers and writers is supported by our team members via personal customers’ dashboards. Usually writers, as well as our customers initially prefer to remain anonymous. But, in some cases, when circumstances so warrant, you can make a request for direct contact and if it’s confirmed by the writer, everything can be arranged for you.

How do I know that my writer/editor is actually a good one?

We carefully choose the writers for our team. At your request we can also send you all needed credentials and writers’ portfolio. Later, after your order is assigned, you will be able to understand his or her competence level in conversation. In some extreme situations, the option to replace your current writer is stipulated.

How do I receive my order?

As soon as your order is ready, we upload it and you will see it ready at your customer website panel. You also receive the notification on your personal webmail.

What if I made a mistake when placing my order?

In this case you need to contact our support department using phone – 1-800-878-3917, 44-800-07-863-01, or Live Chat (you may see it from the right on your screen)

Is it secure to make online payment?

Yes, absolutely. Most transactions are implemented by using PayPal. This electronic payment system is extremely safe and guarantees total purchases protection.

Can I pay with my debit/credit card?

Certainly. You are able to use your PayPal, bank account, or credit card to make payment.

How do I place an order?

First you need to go to the order page and specify there all details and special requirements for your order. Select needed deadlines, work type and writing style. If you are a newcomer at our company website, than you will create your account while placing the order and filling in necessary data. You don’t need to register before. After you have mentioned all details and sent the request, one of our support team members will contact you and clarify additional nuances and payment details.

Is this company is legal?

Yes, of course. is the American company based in New York. It is a subdivision of GlobalWriters LLC, registered at Companies House (#: 7106763). The US legislation norms of customers’ services are strictly followed and all rights are protected. In case your consumer rights are violated, you may demand the refund in full amount of money, previously paid for the services.

For any other questions feel free to contact our Customer Support Representatives via chat or email.